FAQs
Registration
Q: When do I need to be registered?
A: The deadline to register was October 18, 2024. If you have not yet registered, please do so now.
Q: How do I make changes to my registration after I’ve submitted it?
A: If you need to update your info, email our events team at nexxen@volantevents.com, and they'll help you out.
Q: I can’t find the link to register. How do I get another one?
A: Here's how to get back on track: email nexxen@volantevents.com and we will send over a new link.
Packing & Preparation
Q: If I’m traveling from another country, do I need to bring my passport?
A: Yes! Important note: As a general rule, passports must be valid for six months beyond the date of your departure to New Orleans. Double-check your passport’s expiration date now to avoid any travel issues!
Q: What do I need to bring with me to the meeting?
A: Laptop (notepads will be provided)
Q: What should I wear?
A: Business casual is best for daytime sessions – comfy but polished, and sneakers are okay. You can find additional attire details and inspiration on the Attire page.
Q: What is the average weather in New Orleans in January?
A: The average temperature for mid-January ranges from a high of 63° F (17° C) to a low of 45° F (7° C). It’s important to note however that similar to other southern U.S. cities, winter temperatures in New Orleans can be erratic, with 70° F (21° C) forecast one day and 35° F (1° C) the next.
Q: What time zone is New Orleans in?
A: New Orleans is in the U.S. Central Standard Time Zone (GMT-6).
Ground Transportation
Q: How do I pay for transportation to/from my home to the airport?
A: Taxi, Uber, Lyft, or self-parking: Keep your receipts, and you'll get reimbursed according to Nexxen’s travel policy.
Q: How do I get from the airport to the hotel in New Orleans?
A: Taxi, Uber, Lyft, or self-parking: Keep your receipts, and you'll get reimbursed according to Nexxen’s travel policy.
Q: Will transportation be provided for all off-site events in New Orleans?
A: Yes! We are taking care of all event transportation – you don’t need to do anything. We’ll give you all the details when you get to New Orleans. At the hotel, if you need answers to any questions, stop by the Nexxen Hospitality Desk. Our friendly event staff will take care of you.
Attendance
Q: Can I bring a guest?
A: This conference is our time to shine! It's a team-building, connection-making experience, so let's keep it strictly a Nexxen affair.
Q: Can I bring a pet / emotional support llama, etc.?
A: We wish those fur babies could join the party, but … this trip's all about connecting with your Nexxen crew!
Q: What is the general session content?
A: Channel your curiosity directly to your Nexxen colleague Justin Chadwick – he’s got the inside scoop on all things content.
Q: Will the conference programming be livestreamed if I or other colleagues can’t attend in person?
A: Stay tuned for more information on recorded / livestreaming conference programming closer to the event date.
Q: Is everything on the agenda mandatory?
A: You bet! We've packed the schedule with awesome stuff, so don't miss out.
Q: Who do I contact if I cannot arrive or depart per the meeting schedule?
A: You are required to attend Connexxion ‘25 in the entirety of the official meeting dates. If there's an absolutely unavoidable reason you need to adjust, get your manager's approval first.
General Travel/Expenses
Q: Can I drive to the event? Will I be reimbursed?
A: Road trips are fun, but this time we're flying! No hotel parking reimbursements for this event.
Q: Can I extend my stay in New Orleans either before or after the official meeting dates?
A: Want to explore the Big Easy before or after? Get your manager's approval and email nexxen@volantevents.com. Just remember, those extra nights at the hotel are on your own dime.
Q: How do I pay for travel expenses?
A: Stick to the Nexxen Corporate Travel Policy for anything you spend on the trip. We'll cover group meals (check the agenda!), but anything else gets expensed as usual.
Q: How do I pay for my checked luggage with the airline?
A: Packing light is a skill, but we get it if you need checked bags. Keep your receipts, and you'll get reimbursed according to Nexxen’s travel policy.
Airline Ticketing & Travel
Q: How do I go about booking my flight to New Orleans?
A: Once you complete registration, someone from our events team will be in touch with next steps.
Q: How long will it be before I get my flight information?
A: Once you’ve registered and submitted your flight preferences, you’ll get an email from our events team within 2 business days. Be on the lookout for this email - it will contain personalized options you can choose from.
Q: Am I supposed to arrive/depart on a certain day/time?
A. Arrival and departure dates are listed below. Make sure you stay within these guidelines! Need special arrangements? Get your manager's approval first.
Arrivals:
APAC: Arrive Saturday, January 11 or Sunday, January 12
ISRAEL: Arrive Saturday, January 11 or Sunday, January 12
EMEA: Arrive Saturday, January 11 or Sunday, January 12
NORTH AMERICA: Arrive Monday, January 13 by 5 PM
Departures:
Thursday, January 16 anytime
Q: Do I have to leave from and return to the same airport?
A: Possibly. We're making group flight reservations, which means most of the attendees will need to fly round-trip from the same airport. If you require special consideration, please get your manager’s approval first.
Q: If I have an issue with my flight, who do I call?
A: Need to change your flight or have a question? Send us an email at nexxen@volantevents.com. Remember, if you're changing your flight for personal reasons, you'll have to cover any fees. Even if the flight change is for emergency reasons, reach out to your manager for approval first.
Q: How can I add my frequent flier # for my air travel?
A: Get those miles! Be sure to include your FF on the registration site, or email nexxen@volantevents.com with your information and they will add it to your reservation.
Q: What if I want to upgrade my seat?
A: Upgrades to seats should be handled according to Nexxen's travel policy.
Q: Do I need a visa to enter the United States?
A: To ensure a smooth trip to CX25 in New Orleans, please read through the following requirements and take any action necessary as quickly as possible.
ESTA Requirement:
Entry to the U.S. requires a valid ESTA. Citizens from the countries listed below without a valid ESTA must apply immediately via https://esta.cbp.dhs.gov/ .
Australia
United Kingdom
Israel
Japan
Entry Requirements for Residents:
If you are residing in Israel, UK, Australia, or Japan but are not a citizen, contact us at nexxen@volantevents.com to verify specific entry requirements.
ESTA Payment:
Secure and pay for your ESTA in accordance with Nexxen T&E policies.
Travel Tips:
If your first U.S. entry point is a connecting airport, retrieve your checked luggage before going through customs and immigration clearance. Then recheck your luggage.
Passport Validity:
Ensure your passport remains valid for at least six months beyond your departure date to New Orleans. Verify your passport's expiration date now to avoid travel disruptions.
Hotel Accommodations
Q: Where will we be staying in New Orleans?
A: Get ready for the Four Seasons Hotel New Orleans! It's located at 2 Canal Street, New Orleans, LA 70130. Phone: (504) 434-5100 or check out their website: https://www.fourseasons.com/neworleans.
Q: Do I book my own hotel room?
A: Nope - we’ve got it covered. Be on the lookout for your hotel confirmation details 1 week before you get to New Orleans.
Q: Are my hotel accommodations paid for?
A: Absolutely! Nexxen's got you covered for the nights of January 13 - 16 (plus an extra night for international travelers – check the Travel Info page for all the details.).
Q: Can I request a special room?
A: We want everyone to be comfy! If you have specific needs (ADA, religious reasons, etc.), let us know.
Q: What is the confirmation # for my hotel room?
A: We'll send you the confirmation number 1 week before the big event.
Q: Am I responsible for tipping hotel staff?
A: Tips for housekeeping and the helpful staff carrying your bags? We’ve got that covered!
Q: What are the dining options at the hotel? Is there a bar?
A: Outside the Nexxen group meals, the hotel has some amazing options if you want to grab a drink or snack, or something heavier. All the info is on the hotel’s website, HERE.
Q: Can I stay somewhere else?
A: We're keeping this a Nexxen party – let’s stick together so we can build those connections.
Q: Can I check in early? Can I check out of the hotel late?
A: Check-in time is 3 PM; checkout is at noon. If you get to the hotel before 3:00, head over to the registration desk and see if your room is ready. If your room is not ready, please give them your mobile number, let the luggage porter whisk your bags away to a safe place, grab a bite or a drink, or head out to explore the French Quarter, and wait for the call.
Hoping for a late checkout? Call the front desk on departure day and they’ll let you know if you can relax in your cozy zone for a bit longer.
Q: Can I get hotel points?
A: No. Four Seasons does not have a loyalty program.
Q: Can I upgrade my room?
A: Connexxion ‘25 is a team-building adventure! We're all getting the same awesome setup so we can focus on connecting with each other.
Q: Is there room service?
A: In a city renowned for cuisine, Four Seasons delivers 24-hour private dining to the comfort of your guest room. Keep in mind, room service is on your own dime.
Q: Does the hotel have a pool, a gym, a spa, etc.?
A: Yes! It has a rooftop pool, 24-hour fitness center, full-service spa, and much more. You can check out the hotel’s other services and amenities on their website, HERE.
Q: Does the hotel have wi-fi?
A: Definitely. Free wi-fi is available throughout the hotel.
Need Additional Assistance?
Q: Who can I contact if my question is not covered here?
A: Our lovely events staff are here for you. Reach out to them anytime at nexxen@volantevents.com.
Q: What if I have questions once I arrive in New Orleans?
A: We've got your back! Swing by the Hospitality Desk – those awesome folks will have answers to all your New Orleans needs. They’re here to make your trip amazing!
HOSPITALITY DESK HOURS
Monday, January 13 | 8:00 AM - 6:00 PM
Tuesday, January 14 | 8:00 AM - 6:00 PM
Wednesday, January 15 | 8:00 AM - 6:00 PM
Thursday, January 16 | 7:00 AM - 5:00 PM
Safety & Security
Q: Is New Orleans a welcoming destination for the LGBTQI+ community?
A: New Orleans is widely recognized for its inclusive and welcoming atmosphere, particularly for LGBTQI+ travelers. With its vibrant culture and diverse community, some consider it one of the most LGBTQI+ friendly cities in the American South. For more information and resources, please visit the official New Orleans tourism website HERE.
Q: Is New Orleans a safe city to visit?
A: To read more about staying safe in New Orleans, please visit the official website for the New Orleans tourism industry HERE.
As when visiting any major city, there are some common-sense tips you should always follow:
Travel in groups and avoid walking alone on unlit streets at night.
Pay attention when walking and using your smartphone as these devices have been the target of thieves nationwide.
Do not leave your purse, backpack, or briefcase unattended, especially on the back of your chair.
Be on the lookout for pickpockets. Consolidate your wallet. Don't bring every single credit card with you. Move cards/cash to your front pocket or/and wear a cross-body bag rather than a shoulder strap to keep your purse in front of you. Do not display large amounts of cash in public places.
Consider removing your convention badge when leaving the hotel/off-site venue.
When using a mobile rideshare app, confirm the identity of your driver before getting into the car.
If you are intoxicated, please take a taxi, Uber, or Lyft instead of walking or driving.
Trust your gut instincts. If someone or something seems suspicious, leave the area, and alert a police officer or Safety Ranger.
If approached by strangers who try to start up a “con game” conversation with remarks such as, “I bet I can tell you where you got your shoes,” do not participate. Simply smile and walk past them.
Ensure that your hotel room door is fully closed and locked at all times.
Do not leave your drink unattended or accept drinks from strangers.
Remember that most laws enforced in your city are enforced in New Orleans as well.